Tork Vision Cleaning* provides higher quality cleaning, improves customer satisfaction and boosts staff engagement
Cleaning services company La Providence has implemented Tork Vision Cleaning* facility management software at Uber in Paris and the results are impressive. Not only is the cleaning quality higher and delivered more efficiently, the working situation of staff has also been improved.
Tork Vision Cleaning* has revolutionised the cleaning industry. It provides a totally new way of working, significantly upgrading cleaning standards while adding value to cleaning teams’ work. La Providence has chosen this innovative solution for its customers. “It’s in line with our digital strategy which aims to optimise service quality and improve our employees’ work situation and boost motivation. Thanks to the data collected in real time, we have a clear and reliable picture of the site’s flow and activity. We increase efficiency, quality and operational performance”, explains Hicham Bouayad, Business & Digital Project Director at La Providence.
Eliminates unnecessary tasks
For Diane Sinald, Janitorial Account Manager at La Providence, Tork Vision Cleaning* means better work organisation. “It eliminates unnecessary cleaning and dispenser checks, so the teams can work more smoothly.” This is confirmed by Rousna Dumond, Cleaner at La Providence. “The software is very visual and easy to use. With the intuitive colour coding of the real-time information, the software tells me exactly where to go for cleaning or restocking. It’s more convenient and comfortable.”
A positive impact on staff engagement and user satisfaction
To date, La Providence works with Tork Vision Cleaning* at six sites where a total of 1,183 connected devices transmit real-time information on cleaning and refill needs. The most recent customer to benefit from Tork Vision Cleaning* is the large Uber Europe & Middle East office located in Paris. For Pascale Porée, Regional RUN Manager – West & South Europe at Uber, the key is to “always ensure the well-being of our employees and visitors by offering a very high-quality working environment. We also care for our cleaning staff and want to make their work more meaningful. Tork Vision Cleaning* covers it all. I was already using this software at my last company and it seemed natural to implement it at Uber too. It allows us to be more proactive. It’s a win-win situation: employees are very satisfied with the high quality of service and our cleaning staff can work more efficiently and comfortably”.
“The key is to always ensure the well-being of our employees and visitors by offering a very high-quality working environment.”
Pascale Porée, Regional RUN Manager – West & South Europe at Uber
“Thanks to the data collected in real time, we have a clear and reliable picture of the site’s flow and activity.”
Hicham Bouayad, Business & Digital Project Director at La Providence
*Tork Vision Cleaning was formerly known as Tork Easycube®.